Contact us

We are here to provide you with the best and latest goalkeeping products and to advise you personally. We would like you to benefit from the expertise we have gained during years and years of football practice and to permanently expand the field of goalkeeping through our constant cooperation with professional goalkeepers and top brands. If you need help or personal advice just contact our Customer Service Centre by phone, e-mail, WhatsApp or social media.

Have you received my order? Was my payment successful?

An order confirmation with your order number will be automatically sent to the email address you have entered. If you have not received such email, please check your spam folder. You may have entered the wrong email address. All payments are charged immediately. Should you require more assistance, contact us and we will help you find your order.

Where is my order?

All orders are dispatched as soon as possible. You will also get an automatic email with your tracking number and invoice on the day when we have dispatched your package. Some email domains may mark these emails as spam, please check you spam folder before contacting us.

I did not receive my full order. What happened?

Please check your order confirmation first if your order will be shipped in one or more packages. To make sure that you get your order the fastest way possible, we may send your order in split shipments. This way, you do not need to wait until one of the items you ordered are back in stock, they may be available from another warehouse of ours. We will not charge extra for split shipments. An invoice for the carried goods will be sent to your email address on the day when a warehouse dispatches one of your shipments.

How long does the delivery take?

Goods in stock are usually shipped within 1 to 2 business days. Dispatch of personalised products may be delayed by a few additional days, depending on the number of personalisations in queue. As soon as the shipment has been sent, you will receive an invoice and a tracking link. Should you not get a tracking link along with your invoice, contact us, we'll help you. Find out more about shipping here.

 

How do I go about returning something?

We do have an extremely customer-friendly return policy. Find out more here.

I need my invoice changed. How do I do that?

We may not make any changes to an invoice that has been already issued. We may help you change it before it gets dispatched. Make sure to enter the correct billing address and double-check it in your order confirmation. You can easily put a different billing and shipping address at checkout. Should you want your invoice sent to your club, do not forget to enter the NIP number too.

Business hours

Our customer service team's business hours are Monday to Friday from 10 am to 1 pm (CET).

Live chat

Click on the chat symbol to start a live chat with us.

E-Mail

We are answering all emails within 24 hours. Feel free to contact us via email office(at)keepersport.net

WhatsApp

Send us your questions via WhatsApp too: +43 (0)676 76646 11

Feedback

Customer satisfaction is paramount to KEEPERsport, we are trying to provide better service & support. Please share your experience - may it be positive or negative - on either TrustPilot or send us your thoughts, suggestions or ideas to feedback(at)keepersport.info